A service desk your staff can rely on.
Help desk, remote support and on-site field engineers, with tracked tickets and defined response times.
Every request is logged, prioritised and tracked to resolution, so nothing is lost in a phone call or a chat message. Most issues are fixed remotely; when they are not, an engineer comes to site.
What you receive
- Defined priorities and response times
- Ticket portal for your staff
- Asset and licence register
- Monthly ticket report
What we do
Service desk
One number, one email and one portal for every IT request.
Remote support
Secure remote sessions to fix problems without a site visit.
On-site field support
Engineers on site for hardware, network and room issues.
Microsoft 365 administration
Accounts, licences, mailboxes and permissions handled for you.
Technologies we deploy
We select and configure the platform that fits your environment and budget.
- Service desk
- ManageEngine ServiceDesk Plus
- Remote & endpoint management
- ManageEngine Endpoint CentralMicrosoft Intune
- Productivity
- Microsoft 365
How we work with you
- 01
Assess
We survey your sites and systems and document their real current state.
- 02
Design
A costed architecture and plan that your management and auditors can sign off.
- 03
Deliver
Our engineers install, configure and test against the agreed design.
- 04
Operate
We monitor and support it under an agreed SLA, with regular reporting.
Planning a new site, a migration or an audit?
Talk to one of our engineers. We'll tell you honestly what it will take.